TO give residential water service applicants ease in processing applications, the Metropolitan Cebu Water District (MCWD) will now require them only to go straight to the One-Stop Shop at the MCWD main building to start the process.
This means new water service applicants will no longer be required to attend the orientation seminar held every Wednesday and Saturday as part of the requirements for application for water service connection starting Aug. 5.
“For years, MCWD provided the additional service of giving a seminar orientation to guide our future consumers on the application process and to inform them of their rights and obligations as water consumers,” said MCWD acting general manager Noel Dalena.
But with available technologies that consumers can access now, information given during the seminar orientation will be available through MCWD’s website www.mcwd.gov.ph, through CDs or email and through a Customer Handbook, said Ma. Rowan Tenedo, MCWD Customer Services Group head.
The information provided will include application and installation policies, meter reading and billing policies, payment and collection policies, disconnection, reconnection and reopening policies and other policies deemed useful by all MCWD consumers.
However, with public service as its priority, MCWD will still give offsite orientation seminars to those who will request for one, like homeowner associations, barangays and other groups of individuals who would like to apply as a group.
Applicants may send representatives to MCWD and secure the application forms and list of requirements. However, all forms related to the application for water service connection need to be signed by the account owner.
Early this year, MCWD also eased the application process for commercial accounts by not requiring their representatives to attend the orientation seminar.
Applicants for commercial accounts need only to meet with MCWD’s Marketing personnel at the Service Connection Installation Department, 4th floor, MCWD Main Building to inquire about the process.